On the train from Bristol to London, a woman sits behind me and I can’t help zoning into her conversation. ‘I really struggle with those...

I don’t mean the bags you take on holiday, I mean have you checked the bags you take into challenging conversations? Yesterday I was coaching a group of senior managers and directors at a well-known automotive company. We were discussing the challenging conversations they were worried about and we delved into the baggage they were carrying into those conversations, and preventing a better outcome. BAGS (Baggage, Assumptions, Goals and State) is a useful model I use with these

I just read this story and I know what it made me feel, but what do you think? #coaching #stories #perspectives